About ComTec

From distant customers to remote employees, we can now connect with anyone, anywhere, at any time – face to face – and instantly access and share information. But while technology allows us to do business across continents as we would in our backyard, it also creates headaches – from choosing the right telecom solutions to managing rates, relationships, and billing across multiple carriers. ComTec Systems makes it easy to access and manage cutting-edge telecommunications technology through a single source, on one bill, saving you time, money and hassle while providing superior service. From consulting and infrastructure to next generation cloud solutions for connectivity, communication, and collaboration, we leverage leading technologies and relationships to help you connect and grow.

Our Culture

Family owned since 1988 and growing ever since, the ComTec team is a diverse group committed to one outcome, our customer’s success.  We are committed to embodying eight core values every day in everything we do.  These values ensure alignment internally as well as with our partners, vendors, and customers.

Who You Are

You are self-starting, entrepreneurial, and focused on continuous improvement for both yourself, the ComTec team, our customers, and our partners.  You want to be part of a team, but also can make contributions individually.  You have a voice and ideas that provide value, are appreciated, encouraged, and directly credited.  You seek out mentors and to be a mentor to others.  Ultimately, you want a work environment that provides opportunity and supports your non-professional goals.

Job Description

As a Business Operations Specialist, you will help the ComTec team by bring direct support to IT and Vendor Management, Procurement, Warehouse/Shipping, Conversions, and Project Intake Process.  Your role is critical in establishing that the data needed to run the company is correct and easily accessible, and that all processes and procedures are being followed and are in line with what the company needs to efficiently operate.

Essential Duties & Responsibilities

• Embody ComTec’ s Core Values by being Accountable, Customer Centric, Dynamic, Reflective, Fearless, Innovative, and Visionary; all with Integrity.
• Develop and implement tools and processes aimed at maintaining data quality and ensuring smooth transitions between ComTec’s divisions.
• The ComTec Customer Experience is the foundational process by which ComTec ensures our Customers Success. You will be part of a team that performs different tasks critical to that effort.  This includes but is not limited to:
  • Converting proposals into projects and agreements, which ensures a successful transition from Sale to Project Management.
  • Procurement of the technologies used in customer solutions, which ensures our field solutions engineers are poised for success.
  • Prepare financial data, which ensures our customers have transparent and accurate billing.
  • Prepare partner financial data, which ensures transparent and accurate partner statements.
  • Work alongside project teams to document solution details ensuring Customer Support has the information they need to deliver ongoing value to our customers.
  • Make sure all steps of the Customer Experience have been completed.
• Control and enforce all of ComTec’ s standard operation policies and procedures, while also identifying areas of weakness or inefficiencies and assist Operations team in developing new or correcting existing policies and procedures.

Minimal Key Performance Indicators

• TBD with your manager after your first 90 days

Initial Professional Growth Plan

• 30 Day Targets:
  • Learn ComTec’ s Mission and Core Values and be able to articulate them internally.
  • Understand the systems needed to keep ComTec run smoothly and efficiently.
  • Understand ComTec Cloud’s Products and Services so you can articulate the value proposition.
  • Understand ComTec’ s Customer Experience Roadmap so you can articulate the value proposition.
• 60 Day Targets:
  • Learn ComTec’ s Mission and Core Values and be able to articulate them to friends and family.
  • Demonstrate the ability to identify and correct exceptions.
  • Begin to process operational tasks surrounding the Customer Experience process.
• 90 Day Targets:
  • Consistently able to perform a minimum of 2 of the Customer Experience operational tasks.
  • Consistently communicate effectively with team members, partners, and customers.
  • Demonstrates a knowledge of ComTec’ s policies and procedures and beginning to identify possible areas of improvement.
• 120 Day Targets:
  • Consistently complete all operational tasks within the Customer Experience.
  • Demonstrate a working understanding of all ComTec’ s policies and procedures.
  • Consistently able to pull exception reports and identify and correct errors for systems throughout the company.

Competencies

• Quick to understand systems and how they operate in unison.
• Knowledge of general business process and can apply to ComTec.
• Strong attention to detail and ability to identify errors and correct.
• Strong written and verbal communication skills.

Education/Experience

• While we value a college or vocational degree or certification, we do not have a specific educational requirement.
• Experience in any real-world business environment will be beneficial to the candidate.

 

Your Career Path

ComTec offers constant education for all team members. At ComTec all employees have the ability to communicate with leadership their ideal career path and have an open dialogue on how to achieve those goals.

Equal Opportunity Employer

ComTec Systems, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. All employees are afforded equal opportunity with respect to employment, compensation, benefits, training, transfer, and promotion without discrimination.

Contact

To apply, please send résumé and cover letter to work@comtecsystems.net