Director of Customer Success
Director of Customer Success
ComTec Systems, Inc has been providing Communication and Collaboration solutions since our inception in 1988. The success of our clients is our focus and all of our core values support that focus. A ComTec employee is an innovative problem solver committed to fully understanding the problem and approaching new challenges with enthusiasm. Our employees have integrity, are accountable, are fearless and are visionaries. Finally, ComTec employees are asked to reflect on our actions and activities and be honest about what we learn from hindsight.
ComTec Systems is in growth mode and with that comes exciting opportunities and challenges. If you are looking for an organization where your voice is heard, you can forge your own path, and you can work in a highly collaborative environment, then ComTec could be a great place for you. We are looking for the best of the best to join our team.
ComTec Systems, Inc. is an independent consultant serving the Tri-State area for over 25 years. Offering a highly diverse portfolio of services, including cloud computing, managed services, and consulting, ComTec has a distinguished track record of providing its clients with the most up-to-date technologies to help them succeed. We are dedicated to staying on the cutting edge of the industry by continually investing in the latest innovations and building a team of highly motivated and talented professionals.
The Director of Customer Success (DCS) is a vital orchestration point throughout the customer lifecycle. The DCS is responsible for developing the team while sustaining client relationships built on trust, problem solving and customer satisfaction. The ideal DCS is highly energetic, well-spoken and focused on understanding the ComTec product set to provide solutions, as well as identify opportunities to add value to our customers. A successful DCS will be driven to achieve Customer Success and always have the pulse of their client base.
Essential Duties and Responsibilities
Minimal Key Performance Indicators (“KPI”) –
DCS is responsible for exceeding the minimal KPI every month with a goal of establishing a balance between client satisfaction and on boarding new clients. (To Be Discussed)
Bachelor’s Degree in business, Communications, or Marketing or equivalent experience is preferred.
ComTec Systems, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. All employees are afforded equal opportunity with respect to employment, compensation, benefits, training, transfer, and promotion without discrimination.
To apply, please send résumé and cover letter to firstname.lastname@example.org