Job Title:
Technical Support Representative
Reports To:
Help Desk Manager
Technical Support Representative
Help Desk Manager
Human Resources
Operations
Company Description
ComTec Systems is the parent company to four corporate divisions- ComTec Cloud Services, ComTec Consulting, ComTec USA, and ComTec Financial Services. ComTec was founded in 1988 on the principle that the efficient exchange of information between employees, partners, and clients is the lifeline of any competitive organization. The ComTec Systems family, act as a regional service provider for the Delaware Valley. We have been providing a suite of cloud technology solutions and business infrastructure services for nearly thirty years. Our highly-skilled team of professional engineers can help you to efficiently design install, and manage your voice, data, and video infrastructures. We provide a full industry-leading suite of cloud services including voice, video, connectivity and more with white-glove delivery to provide you with a single reliable source for all your technology needs.
Summary
This position is the first line of defense in our ever-growing support request flow. Triaging client vital signs, assessing symptoms and recording request details are the critical first steps in providing Client Care and Help Desk Services. To fill this need, we are looking for a highly organized individual to take over an existing role. This is a high- volume position and you, the applicant, will need to be able to multitask effectively and have exceptional time management skills. You will provide front-line support to our customers by fielding calls and emails, diagnosing issues, and working on or escalating issues out to the rest of the team as deemed necessary. You will also have a primary role in the day to day operations of the office.
Essential Duties and Responsibilities
Competencies
Education/Experience
Knowledge
Equal Opportunity Employer
Comtec Systems, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. All employees are afforded equal opportunity with respect to employment, compensation, benefits, training, transfer, and promotion without discrimination.
To apply, please send résumé and cover letter to work@comtecsystems.net