How CFOs Can Reduce Costs and Boost Performance in 2026
Meet Your Customer Success Manager: Mary Hernandez
At ComTec, strong relationships are the foundation of great service. Your Customer Success Manager is here to make sure you always have a trusted point of contact—someone who knows your account, understands your needs, and is committed to your long-term success.
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Dedicated guidance, advocacy, and proactive support every step of the way.
Your ComTec Customer Success Experience
At ComTec, our Customer Success team is committed to ensuring you get the most out of your services. From onboarding to ongoing support, we act as your partner—keeping your goals top of mind, addressing challenges before they arise, and helping you uncover opportunities to grow and streamline operations.
ONBOARDING
Smooth Starts: Your ComTec Onboarding
Your Customer Success Manager (CSM) ensures a smooth start with your new ComTec services. We handle the initial setup of billing, coordinate with your project team, provide any needed training, and make sure you have all the contacts and resources required to succeed.
ADVOCACY
Your Voice Matters: Advocacy & Support
Your CSM serves as your voice within ComTec. Whether navigating support cases, active projects, or providing feedback, we make sure your needs are heard and addressed across all departments.
COMMUNICATION
Always in Touch: Proactive Updates
We don’t wait for problems to find us. Your CSM monitors your account, reaches out to resolve issues, and maintains regular communication to ensure you’re fully satisfied with our services.
Growth in Mind: Identifying New Opportunities
OPPORTUNITIES
We keep your business top of mind. By understanding how you operate, your CSM identifies new ways ComTec services can support growth, improve efficiency, and create strategic advantages.
See What Others Are Saying
We interviewed the top five service providers in the greater New York area and chose ComTec Cloud services. 
I could not have been happier with the execution and services provided thus far.
Matt Hahn
Senior Director of Security
We value partnerships like ComTec. They took the time to understand our organization. The results speak for themselves.
Roy Leitstein
CEO, Legacy Treatment Services
Through careful data analysis, the ComTec Consulting team found an optimized solution to help this non-profit reduce its technology costs by 20 percent.
This professional services company enjoys streamlined communication and greater scalability across locations thanks to ComTec’s custom integrated services.
