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Annoucements
Akixi Platform Update: What to Expect from the New UI/UX Experience
by Kendal Rudolph
24/02/26
3 min
Akixi will be rolling out a refreshed user interface and enhanced reporting experience beginning the week commencing March 9. As a reseller of the Akixi platform, we want to ensure our customers understand what’s changing, what’s improving, and what to expect during the transition.
The update introduces a cleaner, more intuitive user experience along with expanded reporting functionality — all designed to improve visibility and usability across your communications environment.
What’s Changing in the Akixi Platform?
The upcoming update focuses on both usability and reporting enhancements.
A Clearer, More Intuitive User Experience
The refreshed UI/UX delivers:
- A smoother login experience
- Simplified navigation
- Enhanced dashboard clarity
- Faster and more precise filtering
- Improved compatibility across modern web browsers
The goal is straightforward: make the platform easier to use while improving performance and consistency.
Upcoming Akixi Platform Update – What to Expect
Takeaways
- Launch Timing: The refreshed Akixi UI/UX experience rolls out beginning the week of March 9 with minimal expected disruption.
- Improved Usability: Users will see a cleaner dashboard, simplified navigation, smoother login experience, and faster filtering.
- Enhanced Reporting: New capabilities include multi-time-zone reporting, expanded device visibility (Departments and Auto Attendants), and scheduled dashboard exports.
- Greater Visibility: The update strengthens reporting clarity for Microsoft Teams Voice, Webex Voice, and UCaaS environments.
- Operational Impact: Expanded insights support better monitoring, stronger leadership reporting, and more informed decision-making.
- Preparation: Login notifications and sandbox access will help ensure a smooth transition for users.
Expanded Reporting Capabilities
In addition to visual improvements, several meaningful reporting enhancements are being introduced:
- Multi-time-zone reporting
- Additional device types, including Departments and Auto Attendants
- The ability to export selected dashboards
- Scheduled dashboard reporting
These enhancements support more proactive analysis and easier sharing of communication insights across teams and leadership.
What This Means for Microsoft Teams & UCaaS Environments
For organizations using Microsoft Teams Voice, Webex Voice, or hosted UCaaS platforms, reporting clarity matters.
With expanded device visibility and improved dashboard functionality, teams will be able to:
- Monitor auto attendant performance more effectively
- Analyze departmental call activity
- Share recurring reporting with leadership
- Review call trends across multiple time zones
This update strengthens the visibility layer that supports better operational decision-making.
Will There Be Service Disruption?
Deployment is expected to involve minimal service interruption. A maintenance window will be confirmed closer to the rollout date.
Users will receive notifications at login as the switch-over occurs. A sandbox environment is also available for those who wish to preview the updated interface in advance.
If you have questions or would like assistance reviewing the new functionality, our team is available to support you.
Looking Ahead
Reporting and analytics continue to play an increasingly important role in communications environments. Visibility into call activity, response times, and departmental trends is no longer optional — it supports better customer experience, stronger operational awareness, and more informed leadership decisions.
This Akixi update is a meaningful step forward in that direction.
If you would like to review how your reporting is currently configured — or explore ways to leverage the new functionality — we are happy to schedule time with you.
