Background & Challenge

With more than 30,000 cellular devices in use, the client was facing escalating wireless costs that were straining their IT budget. They needed a way to significantly reduce expenses—without switching carriers, replacing devices, or disrupting operations.

A consultant and internal staff had spent two years attempting to negotiate better rates with their cellular providers and other IT vendors. Despite their efforts, the result was an insignificant cost reduction. The client was left with difficult choices: eliminate essential IT services or cut critical personnel to remain within budget.

Solution

The client engaged ComTec to take a new approach to wireless cost management. Using proprietary, AI-powered software and telecom specialists, ComTec analyzed billing data from their AT&T and Verizon invoices to uncover savings opportunities across all services—smartphones, tablets, MTM, and IoT.

The client’s role was simple: share their billing records and attend a 45-minute video call to review ComTec’s proposed savings.

From there, ComTec took over:

• Identified unpublished rate plans with equal or better capabilities at lower costs
• Optimized plan configurations
• Applied additional available discounts
• Implemented savings in the next billing cycle—without changing carriers or devices

All updates were handled behind the scenes, with zero disruption to service or operations.

Results

• 42% reduction in cellular costs
• No changes to carriers or devices
• No impact to service levels
• No negotiations with carriers
• No service interruptions
• No internal effort required

Use of Savings

• Distribution network expansion
• Manufacturing system improvements
• Logistics and fulfillment upgrades

Impact

With wireless costs finally under control, the client was able to reinvest in infrastructure and operational improvements—without burdening internal teams.

Client Quote

“We shared our bills and didn’t have to think about it again. ComTec took care of everything behind  the scenes and found meaningful savings without disrupting our team.”

— Chief Operating Officer