Customer Profile

• Large regional financial institution
• Multi-branch locations
• ~$10B in assets
• Highly regulated environment

The Challenge

The institution needed to replace legacy POTS lines across 41 locations as copper infrastructure continued to be retired. These lines supported critical banking and life-safety systems, making downtime unacceptable.

Key requirements included:

• A trusted partner with deep experience in legacy POTS environments
• A single provider to manage the entire project lifecycle
• Built-in resiliency for copper cuts and carrier availability issues
• A solution deliverable within an approved budget

Many vendors could address portions of the requirement, but few could deliver an end-to-end solution without increasing cost, complexity, or risk.

The Solution

ComTec Systems deployed its iConnect LSPOTS™ POTS replacement solution, delivering a fully managed, carrier-agnostic architecture designed for regulated, multi-location organizations.

Key elements included:

• End-to-end ownership: project management, deployment, testing, validation, and billing
• Multi-SIM, multi-carrier cellular backup using AT&T, Verizon, and T-Mobile
• Automatic carrier selection based on signal strength at each site
• Seamless failover from copper to cellular during outages
• National deployment using ComTec’s in-house field teams

This carrier-independent design eliminated single points of failure while avoiding the cost of
multiple, carrier-specific solutions.

The Results

• POTS replacement completed across all locations
• Increased resiliency through multi-carrier cellular failover
• One accountable provider from design through ongoing support
• Delivered within the institution’s approved budget
• Lower total cost and complexity versus multi-vendor alternatives

Today, ComTec wins approximately 75% of evaluated opportunities for this type of POTS replacement due to its ability to deliver complex solutions reliably and at scale

Customer Quote

“We needed one partner who could own the entire project without introducing additional risk or complexity. ComTec handled everything—from design through deployment—and delivered a solution  that met our operational and compliance requirements.”

— Technology Leader, Regional Financial Institution