Akixi Platform Update: What to Expect from the New UI/UX Experience
Integrated Call Recording & Compliance
Structured recording built directly into your contact center environment.
Protect conversations. Reduce compliance exposure. Maintain operational control.
Secure Recording – Policy-Based Retention – Governance Oversight
Trusted by Leading Organizations
Over 3,000 organizations across the United States rely on ComTec’s services.
Recording alone doesn’t equal compliance.
Is Your Recording Strategy Reducing Risk?
Common gaps:
- Inconsistent policies across departments
- Undefined retention schedules
- Limited searchability
- Unclear access controls
- Disconnected storage
Without governance, recording creates risk instead of reducing it.
Recording aligned to regulatory and operational requirements.
Governance & Policy Alignment
Compliance requires structure — not just technology. We work with your leadership team to:
- Define recording requirements by department
- Establish retention schedules aligned to regulations
- Configure role-based access controls
- Support audit readiness and documentation
- Adjust policies as regulations and operations evolve
Recording should operate as a defined compliance framework — not a reactive safeguard.
Recording that supports oversight — not just compliance.
Beyond Compliance
When properly structured, recording strengthens:
- Quality assurance reviews
- Agent coaching and performance evaluations
- Dispute resolution
- Legal documentation support
- Historical interaction tracking
Recording becomes part of your communications governance strategy — not an afterthought.
Reduced exposure. Stronger documentation. Clear accountability.
What Structured Recording Enables
When recording is properly integrated and governed, organizations gain:
- Lower regulatory risk
- Faster dispute resolution
- Clear audit documentation
- Consistent enforcement of service policies
- Defined accountability across teams
Risk decreases when oversight increases.
See What Others Are Saying
With ComTec’s support, our contact center runs smoothly every day. Talkdesk’s tools have improved agent productivity and customer satisfaction.
Sarah Mitchell
Customer Service Manager
Switching to Talkdesk through ComTec was seamless. Our team adopted the system quickly, and we’re already seeing faster call resolution and happier customers.
David Lopez
Director of Operations
Contact Us
Evaluate Your Recording Environment
Identify compliance gaps before they become operational risk.
If you are unsure whether your current recording structure aligns with regulatory and governance requirements, we can assess your configuration and outline areas of potential exposure.
