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Iris Medina

 

Customer Success Manager

Describe your role for our community.

The value I bring to the ComTec community ensures a smooth and successful transition from sales to the customer being an active user of ComTec’s products and services.  Continuing team collaboration and connecting with our customers to nurture proactive relationship building and long-term client relationships that will improve our customer’s lifetime value.

What attracted you to ComTec?

What most attracted me to ComTec was the company’s core values:  Customer Driven, Accountability, Collaborative, Visionaries, and Reflective!!! 

ComTec has a great reputation with over 30 years of experience within the industry and their core values giving a clear insight on what the business is built on.  ComTec is one big family working together for the same vision.  It is refreshing to know that employees have the opportunity to grow, to communicate, and express ideas that can help in establishing long term relationships with customers.

What experience prepared you for your role here?

I arrived at ComTec after many years of working in IT as a Project Manager and as a Customer Success Manager.  I am excited to share my knowledge in ensuring a customer experience that provides ongoing value by listening first, communicating clearly, helping to solve problems and concerns, and most of all being an advocate for the customer.

Which Core Value is most important to you and why?

The core values that resonate with me the most would have to be customer driven and collaborating.  To me they go hand in hand.  We need to understand our customers’ needs to ensure we can provide the best service and products.  Along with consistent communication and collaboration between internal and external teams (the customers).  Allowing for a smooth customer life cycle within the company that will lead to a long lasting relationship.