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How to Access the Support Portal

The ComTec Customer Support Portal is available here:

Its is also easily located by going to and clicking on the Support Portal link in the top navigation bar, as shown below.

Accessing the Customer Portal for the First Time 


When a customer accesses the Portal for the first time, they will need to go through the “Sign Up” process to set up a ConnectWise SSO account or use the Microsoft or Google authenticator.  

  1. From the welcome screen, the customer should select “Sign Up” if they are a new user. 

  • The sign up screen will ask them to create an SSO account. NOTE: The email address they use here MUST match their contact/user record.  

  • The customer will receive an email from ConnectWise to verify their email address. By default, this will direct them to the ConnectWise Home screen.  

  • Direct the customer to return to and click “Sign In” 
  • They should now be able to login using the password they created.  
  • If the following message is received, it indicates that this email is not tied to an specific customer in ComTec’s database.  Please email the message to along with the organization you need access for.


Using the Support Portal

Watch the short video below to understand the capabilities of the Support Portal.

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