Have a Question?
How to Check the Status of a phone registration
- Log into “MX Admin”
- Click on Configure then Users
- Double click on the user you want to edit
- Check the Device Assignment section and note the Device ID (typically MAC Address)
- Click on Configure then Devices
- Enter the Device ID in the Quick Filter search box on the top left
- Right click on the Device you want to check the status and choose Show Device Status…
- Check the Active column for a True or False active statement