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How to Reset Portal User Password

  1. Choose Settings on the top menu 
  2. Click the drop-down arrow next to Manage Users 
    1. Choose Users 
    2. Click on the user you want to edit or click New User 
    3. Change the Password and Confirm Password box with a new password that meets the following criteria – 
      • Password must be at least 8 characters long 
      • Password must contain at least one uppercase character, lowercase character and number 
      • Your password cannot be the same as your username 
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