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How to Setup/Modify a Call Center
- Log into the following https://iplogin.comtecusa.net/
- Click on Services
- Choose the Sub-menu Call Center
- Click on the drop-down arrow next to Call Center to expand the 4 options (Queue, Agent, Reason Code and Tally Code)
- Queue
- Choose the Queue to edit or click Add Queue
- Once you choose a Queue you can change the call flow/delivery settings for the Queue as well as Add and Remove Agents to this Queue
- Agents
- Choose the Agent you would like to edit or click New Agent
- Once you choose an Agent you can change the settings for the Agent
- Reason Codes
- Choose the Reason Code 0 through 9 and edit the name the click save
- Tally Codes
- Choose the Tally Code 1 through 10 and edit the name the click save