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AI & Analytics for Cloud Contact Centers

Operational visibility built directly into your contact center environment.

Measure performance in real time. Identify service risk early. Make decisions with data leadership trusts.

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Operational Visibility – AI-Driven Call Intelligence – Real-Time Analytics

Trusted by Leading Organizations

Over 3,000 organizations across the United States rely on ComTec’s services.

Dashboards don’t equal visibility.

Is Your Reporting Telling the Full Story?

Common gaps:

Delayed service issue detection
Inconsistent multi-site reporting
Limited performance insight
No sentiment tracking
Fragmented data environments

Without structured analytics, leadership reacts instead of leads.

KEY BENEFITS AND FEATURES

Structured Visibility Across the Contact Center

AI and analytics are integrated directly into CXP Anywhere Contact Center — not layered on as separate tools.

Real-Time Performance Oversight

Akixi dashboards provide live service level tracking, queue visibility, and historical trend reporting aligned to defined KPIs.

AI-Driven Call Intelligence

Embedded Talkdesk capabilities include transcription, sentiment analysis, intelligent routing, and keyword detection — giving supervisors measurable insight into customer interactions.

Executive-Level Reporting

Multi-location and multi-time-zone reporting ensures leadership sees consistent data across departments and regions.

Automated Workflow Control

Routing adjustments and trigger-based workflows reduce manual oversight and improve response consistency.

Centralized Data Environment

Analytics, AI, and routing operate within a single structured framework — reducing reporting gaps and eliminating disconnected systems.

How ComTec Supports You

Technology alone does not create visibility. Configuration does. We work with your leadership team to:

Define Measurable KPIs

We identify the service levels, response times, and performance indicators that matter to your organization — not generic platform metrics.

Align Dashboards to Executive Reporting Needs

Dashboards are structured around how leadership reviews performance, ensuring clarity across departments and locations.

Configure AI Around Real Workflows

Transcription, sentiment tracking, and routing intelligence are aligned to operational processes — not default settings.

Establish Accountability Metrics

Clear performance benchmarks are defined so supervisors and leadership can track adherence consistently.

Continuously Refine Reporting

As your organization grows or shifts, reporting structures are adjusted to maintain accuracy and relevance.

What Executive Visibility Enables

Real Results Your Contact Center Can Deliver

When reporting is aligned to operational goals, contact centers move from reactive to controlled.

Early detection of service risk
Improved resolution efficiency
Data-backed workforce planning
Defined accountability metrics
Documented customer experience trends

Operational clarity strengthens performance consistency.

See What Others Are Saying

With ComTec’s support, our contact center runs smoothly every day. Talkdesk’s tools have improved agent productivity and customer satisfaction.

Sarah Mitchell

Customer Service Manager

Switching to Talkdesk through ComTec was seamless. Our team adopted the system quickly, and we’re already seeing faster call resolution and happier customers.

David Lopez

Director of Operations