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Welcome to ComTec Systems, Inc.

These terms and conditions outline the rules and regulations for the use of ComTec Systems, Inc.’s Website, general engagement terms, and prevailing rates and fees.

ComTec Systems, Inc. is located at:

2658 N. West Boulevard
Vineland, NJ 08360

ComTec Systems, ComTec USA, ComTec Cloud, and ComTec shall for the purposes of these terms and conditions all be interchangeable as the “Company” and by accessing this website we assume you accept these terms and conditions in full. Do not continue to use ComTec Systems, Inc.’s website if you do not accept all of the terms and conditions stated on this page. When Client engages with ComTec for goods and services client agrees to be bound by ComTec’s prevailing rates and fees listed herein.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The  Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using ComTec Systems, Inc.’s website you consent to the use of cookies
in accordance with ComTec Systems, Inc.’s privacy policy.

Most of the modern day interactive web sites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our
affiliate / advertising partners may also use cookies.


Unless otherwise stated, ComTec Systems, Inc. and/or it’s licensors own the intellectual property rights for
all material on ComTec Systems, Inc.. All intellectual property rights are reserved. You may view and/or print
pages from for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from
  2. Sell, rent or sub-license material from
  3. Reproduce, duplicate or copy material from

Redistribute content from ComTec Systems, Inc. (unless content is specifically made for redistribution).

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same
      manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
      and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long
    as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
    approval of the linking party and its products or services; and (c) fits within the context of the linking
    party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American
      Automobile Association, AARP and Consumers Union;
    2. community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect
unfavorably on us or our accredited businesses (for example, trade associations or other organizations
representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed
to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of ComTec Systems, Inc.; and (d) where the
link is in the context of general resource information or is otherwise consistent with editorial content
in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as
the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval
of the linking party and it products or services; and (c) fits within the context of the linking party’s

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the
    context and format of content on the linking party’s site.

No use of ComTec Systems, Inc.’s logo or other artwork will be allowed for linking absent a trademark license

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also
reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.

ComTec Customer Agreements and Rates

ComTec enters into individual Agreements with its Customers based on quantities and types of services required. All ComTec Agreements include an itemized listing of the services, parts and quantities included in the Customer’s Agreement and these may be labeled as Service Activation Form, Quote, Agreement, Change Order or other naming convention.


ComTec’s standard rates for Services. ComTec provides calling plans and renegotiated rates that are set forth in individual Customer Agreements. When a Customer is no longer under a term and is utilizing Services or; (i) if an individual rate for a Service is not listed in the Customer Agreement, (ii) the Customer exceeds preset bulk minute calling plans or; (iii) if the Customer needs additional Services beyond the quantities listed in the Agreement, the Customer agrees to pay and be bound to ComTec’s standard prevailing rates listed herein.


ComTec’s standard prevailing rates

Item Description Rate
Local per minute- Continental US domestic calling. This rate covers inter state and intra state and local calling and for all minutes billed past the fair use minutes per SIP trunk. Rates are billed in 6 second increments. $0.049 per minute
800 in bound traffic continental US $0.049 per minute
800 international $0.049 per minute
411 Directory dialing

911 Emergency Dialing

$2.50 per call

$2.00 per call

Unlimited SIP Trunk Burstable – for paths used in excess of the predetermined call paths. Each path is unlimited usage up to 1500 minutes per path of inbound and outbound domestic calling. $40.00 for each additional path
Engineering Rate per hour – Engineering Rate for programming and Data services $175.00
Standard Rate per Hour – General labor rate for cabling and basic trouble shooting $125.00
SMS Texting – Continental US Domestic and Canada only $.006 per text


International Rate Schedule available upon request by emailing


Additional Services. From time to time Customer’s may elect to add additional Services to the Agreement.  Any additional Services requested by the Customer will be ordered under the Agreement terms and all associated cost will be added to the Customer’s billing once Services have been activated. Additional Services will have a term equal to the greater of; (i) the remaining Initial Term; (ii) the remaining Renewal Term or (iii) 36 months, and will begin upon Service activation. Additional Services are deemed incorporated into the Customer Agreement by reference, regardless of the fact that a change order form may not directly reference the Customer Agreement.

Future changes to the Customer Agreement.  ComTec may change the terms and conditions of the Customer Agreement from time to time. Notices will be considered given and effective on the date posted on this website or ComTec will make best efforts to notify Customers in advance via email regarding changes to the terms and conditions of this Agreement. Such changes will become binding on Customers on the date they are posted to our website and no further notice by us is required upon your continued use of the Service. The Agreement as and when posted supersedes all previously agreed to electronic and written Terms of Service.

Defined terms in the Customer Agreement will have the same meaning as the capitalized terms herein. Capitalize terms in the headings and ComTec’s standard prevailing rates section herein are not necessarily defined terms in the Customer Agreement.

Additional Terms of Service v2.14.2023


These additional terms of service (“Additional Terms of Service”) are made a part of the Agreement by and between  ComTec Cloud Services LLC (“we,” “us” or “ComTec”) with an address at 2658 N. West Boulevard, Vineland, New Jersey, 08360, and the user (“you,” “user”, “Customer” or “Subscriber”) of ComTec’s business services  (“Service”). Defined terms in the Agreement will have the same meaning as in these Additional Terms of Service.

1.1.      Implementation. ComTec represents it will exercise its reasonable efforts required to procure Equipment and configure Services in conjunction with Customer, its vendors, providers and persons to support a successful implementation.

(a.)       ComTec will provide a primary point of contact that shall assign and manage project responsibilities in the form of time-lines and scope throughout project implementation.

(b.)       ComTec may provide a lead engineer, if required, who will coordinate with Customer’s lead engineer and have technical responsibility for programming and hands on work as required within this Agreement.

(c.)        ComTec will continue to monitor and provide Customer updates as to any technical issues we encounter with the associated Customer network(s) and continue to work with Customer to establish optimal methods of achieving the highest quality voice transmissions throughout the term of this Agreement.

(d.)       ComTec and Customer shall cooperate to achieve the implementation of the Service using best in class recognized standards for prioritizing voice traffic, defined as “Best Practices”, as further detailed in this Agreement.

1.2.    Connectivity Monitoring. ComTec monitors connectivity and covered Equipment in use at all times and makes every effort to ensure uninterrupted quality of Service.  However, in the event of a Service interruption, ComTec shall take the following steps:

(a.)     Attempt to identify the cause of the interruption.

(b.)     Formally open a Trouble Ticket with response guaranteed within 1 hour.

(c.)     Resolve the interruption as soon as possible if traceable to ComTec operated Equipment or Services; or where the problem is traceable to non-ComTec operated Equipment, inform the affected parties and intercede on the Customer’s behalf, where possible, to resolve the interruption.

(d.)     If the cause of the interruption is outside of the scope of ComTec’s Services, Customer agrees to reimburse ComTec for its Service.

1.3.      Customer Responsibilities.

(a.)         Customer will provide a primary point of contact throughout the implementation that will work as counterpart to ComTec’s single point of contact to provide customer data, information and complete other tasks as needed, in a timely manner, to enable ComTec to complete the project as soon as practicable.

(b.)         Customer represents that it has or has secured the authority necessary for the installation on its premises of all Equipment necessary to provide the Services.

(c.)     Customer shall secure all licenses, permits, rights-of-way and other arrangements necessary for such installation.

(d.)     Customer shall allow ComTec reasonable access and right-of-way to Customer’s premises for Equipment installation and maintenance.

(e.)     Customer shall be solely responsible for all costs related to preparing and maintaining its site.

(f.)      Unless otherwise agreed in writing by both parties, Customer shall be responsible for ensuring network readiness for the Initial Term of this Agreement or any Renewal Term.  Site preparation shall apply each time such products are moved to a new site, and in certain situations, may require additional implementation Services pursuant to a separate statement of work.

(g.)     Customer shall be responsible for providing and maintaining a full audit of their existing network architecture including; all network devices, IP address numbering plan including gateway addresses; existing technologies including all existing hardware specification and capabilities, cabling infrastructure, redundancy and failover systems, utility electrical and uninterruptible power sources, network security requirements; and; policy management for multiple types of data traffic. Customer will provide ComTec with written details of all of the aforementioned information upon request. Based on the outcome of the audit(s), Customer may be required to upgrade components in its network to facilitate the use of ComTec Services and Equipment.

(h.)     Customer shall supply necessary space, Equipment, network, wiring, electrical power, and environmental conditions suitable for, and compatible with, ComTec’s Equipment and provision of Services. In certain instances, Cellular Services may require additional antennas or other means to attempt to increase reception/transmission of the service which will not be known until the service is installed and tested. Any costs associated with these attempts will be the responsibility of the Customer.

(i.)      Customer and ComTec will work together to complete implementation of the Equipment and or Services as soon as practicable. Once the Services have been activated, Customer will execute the Delivery and Acceptance, which will be provided to Customer after installation has been complete, to indicate that all Services are working satisfactorily or, provide in writing a list of any incomplete items in the scope of work for ComTec to complete. In the event Customer fails to either execute the Delivery and Acceptance or provide a list of incomplete items within seven days of ComTec presenting the Delivery and Acceptance for signature, ComTec will be deemed to have performed the satisfactory implementation of Equipment and Services under this Agreement. In no event will billing for the Monthly Recurring Charges be delayed more than 150 days from the signing of this Agreement, regardless of whether the Services have been activated or not, unless solely due to ComTec’s delay. All Non Recurring Charges are due upon the signing of the Agreement, unless otherwise specified herein. This Agreement cannot be cancelled by Customer for any reason, including construction delays.

(j.)      Customer is responsible for all use of the Services, with or without its knowledge or consent.

(k.)     Customer is solely responsible for maintaining the security of its account, passwords, files, network and user access.  Customer acknowledges that ComTec does not monitor, review or restrict information, communications, software, photos, video, graphics, music sounds, services or other material available from third parties and Customer assumes responsibility for and bears all risks associated with the accuracy, completeness, reliability or usefulness of said content. Customer will provide access and/or passwords as requested by ComTec.

(l.)      Unless otherwise specified in the Agreement, Customer is responsible for cancelling or disconnecting the services that were previously provided by Client’s incumbent vendors and carriers.

(m.)    If voice-traffic failover is configured by ComTec the client is responsible for continued testing of this functionality to ensure its operation in the event of an outage of your primary circuit.  Issues related to non-functioning failover should be directed to

(n.)     You are purchasing the Service for full terms, meaning that if you attempt to terminate Service prior to the end of the Initial Term or any Renewal Term , you will be responsible for the full MRC to the end of the then-current term, including, without limitation, unbilled charges, plus a liquidated damages fee, if applicable, all of which will immediately become due and payable.

1.4.      Prohibited Uses.

(a.)         Unlawful use and Inappropriate Conduct. You shall use the Service and the Device only for lawful purposes and shall not use same in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, or any similar behavior. We reserve the right to immediately terminate your Service if, in our sole and absolute discretion, we determine that you have used the Service or the Device for an unlawful purpose or in an inappropriate way. In the event of such termination, you will be responsible for the full month’s charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. If we believe that you have used the Service or the Device in any of the aforementioned ways, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, ComTec will provide information in response to law enforcement requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the Customer or others.

(b.)         Use of Service and Device by Customers Outside the United States. Although we encourage you to use the Service to place calls to foreign countries from within the United States, we do not presently offer or support the Service in any countries other than the United States and Canada.

(c.)         Copyright; Trademark; Unauthorized Usage of Device; Firmware or Software Copyright; Trademark. The Service and Device and any firmware or software used to provide the Service or provided to you in conjunction with providing the Service, or embedded in the Device, and all Services, information, documents and materials on our websites are protected by trademark, copyright or other intellectual property laws and international treaty provisions. All of our websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively “marks”) are and will at all times remain our exclusive property. Nothing in this Agreement grants you the right or license to use any of our marks.

(d.)         Unauthorized Usage of Device; Firmware or Software. You have not been granted any license to use the firmware or software used to provide the Service or provided to you in conjunction with providing the Service, or embedded in the Device, other than a nontransferable, revocable license to use such firmware or software in object code form (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement. You expressly agree that the Device is exclusively for use in connection with the Service and that we will not provide any passwords, codes or other information or assistance that would enable you to use the Device for any other purpose. We reserve the right to prohibit the use of any interface device that we have not provided to you. You hereby represent and warrant that you possess all required rights, including software and/or firmware licenses, to use any interface device that we have not provided to you. In addition, you shall indemnify and hold us harmless against any and all liability arising out of your use of such interface device with the Service. You shall not reverse compile, disassemble or reverse engineer or otherwise attempt to derive the source code from the binary code of the firmware or software.

(e.)         Tampering with the Device or Service. You shall not change the electronic serial number or Equipment identifier of the Device or perform a factory reset of the Device without our prior written consent. You shall not attempt to hack or otherwise disrupt the Service or make any use of the Service that is inconsistent with its intended purpose. In the event of such tampering ComTec will notify you in writing and allow you 30 days to cure such event. In the event that you have not cured this violation we reserve the right to terminate your Service. In the event of such termination, you will remain responsible for the full month’s charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will immediately become due and payable.

(f.)          Theft of Service. You shall notify us immediately, in writing or by calling our customer support line, if the Device is stolen or if you become aware at any time that your Service is being stolen, fraudulently used or otherwise being used in an unauthorized manner. When you call or write, you must provide your account number and a detailed description of the circumstances of the Device theft, fraudulent use or unauthorized use of Service. You will be liable for all use of the Service using a Device stolen from you and any and all stolen, fraudulent or unauthorized use of the Service.

(g.)         Administrative Access to ComTec’s Equipment. You agree that you are not authorized to administer ComTec’s Equipment. You will not attempt to obtain passwords or to otherwise access administrative rights to the Equipment to make software, configuration, reporting or any other changes to the Equipment including alterations to Customer data files, and Customer specific configurations and programs. ComTec will not be liable for any Service errors or interruptions, theft or destruction of information and data files or any other loses or damages resulting from Customer’s unauthorized access to ComTec’s Equipment. Customer will be financially responsible for any repairs required as a result of unauthorized access to the Equipment.

1.5.      Incompatibility with Other Services.

(a.)         Security Systems. The Service may not be compatible with security systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with the Service.

(b.)         Certain Broadband and Cable Modem Services. You acknowledge that the Service presently may not be compatible with some broadband Services. You further acknowledge that some providers of broadband Service may provide modems that prevent the transmission of communications using the Service. We do not warrant that the Services will be compatible with all broadband Services and expressly disclaim any express or implied warranties regarding the compatibility of the Service with any particular broadband Service.

(c.)         Customers who use ComTec iConnect product for VoIP Service shall have the option of connecting to ComTec’s data center via two types of Service delivery options defined as Dedicated and Unmanaged. Dedicated Services shall be considered MPLS, VPN, Point to Point T1, Ethernet and private line which all have the capabilities, if configured properly, to allow ComTec or Customer’s transport provider the ability to manage and control the quality of Service from ComTec’s data center (POP) to Customer’s facility. Unmanaged options shall be considered broadband, DSL and cable modem Services which do not offer quality of Service or the ability to control call flow end to end. In any case where such Unmanaged Services contribute to an unacceptable level of jitter, latency, loss of packets, echoes, and/or low Mean Opinion Scores, Customer shall be required to upgrade, at Customer’s expense, to sufficient dedicated Services that would meet or exceed the minimal quality of Service standards for delivering voice Services.

(d.)         Fax Services. The Service may not be compatible with some facsimile machines or facsimile transmission systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any facsimile Service.

1.6.      Warranty. ComTec’s provision of Service is contingent upon Customer’s proper use and care of the products and proper maintenance of the network and internetworking components, network operating environment and cabling infrastructure and proper reporting of Service issues and outages.  ComTec shall have no obligation to provide warranty, Service or maintenance in the event of:

(a.)         Network and hardware alterations, modifications, customizations, unauthorized repairs, or any additions or changes to functionality or configuration of the network architecture not certified by ComTec;

(b.)         Attachment of third party hardware or software not certified by ComTec, or use of the products in combination with any third party software, hardware or other systems not certified by ComTec;

(c.)         Misuse, accident, or damage resulting from acts of nature, neglect; abuse, intentional destruction, failure to follow prescribed maintenance procedures;

(d.)         Failure to provide and maintain the specified environmental operating conditions for the products;

(e.)         Failure to conform to Best Practices for a Voice over IP (VoIP) networked operating environment;

(f.)          Relocation of products, unless otherwise agreed in writing;

(g.)         Failure to maintain proper backup and recovery procedures;

(h.)         Failure to protect and secure such areas as external and internal threats, access and security policy issues;

(i.)          Bandwidth saturation or other resource exhaustion or outage caused by malicious traffic such as viruses, worms, Trojan horses, etc.

(j.)          Failure to maintain premise cabling, network infrastructure, internet availability;

(k.)         Failure to implement and maintain quality of service policies and carrier service level agreements resulting in performance issues such as packet loss, delay, jitter and echo;

(l.)          Failure to report to ComTec promptly any Service issues or outages by initiating a Trouble Ticket with the ComTec service department at 856-691-5111 or;

(m.)        Failure to provide ComTec necessary access as needed for troubleshooting, testing or repair;

(n.)         Failure to provide ComTec password access as needed for troubleshooting, testing or repair.

1.7.         Device Warranties. Except as set forth herein, if you received the Device new from us and the Device included a limited warranty at the time of receipt, you must refer to the separate limited warranty document provided with the Device for information on the limitation and disclaimer of certain warranties. Remedies for breach of any such warranties will be limited to those expressly set forth in such documentation. If your Device did not include a limited warranty from us at the time of receipt, you are accepting the Device “as is”. You are not entitled to replacement, repair or refund in the event of any defect.

1.8.       Client consents to allow ComTec to display the Client’s logo in print or digital media and reference the Client as a customer of ComTec.

1.9.       Disclaimer. Other than warranties as to the Device expressly set forth in the documentation provided with the Device and the retail customer limited warranty expressly set forth herein, we make no warranties of any kind, express or implied, and specifically disclaim any warranty of merchantability, fitness of the Device for a particular purpose, title or non-infringement or any warranty arising by usage of trade, course of dealing or course of performance or any warranty that the Device or any firmware or software is “error free” or will meet Customer’s requirements. The foregoing will not be deemed to limit any disclaimer or limitation of warranty set forth in the documentation provided with the Device.