Major Carriers Are Retiring Copper Landlines— Here’s How to Keep Your Business Connected
UCaaS & Voice
Avaya’s Changes Are Pushing Small Contact Centers to ComTec’s CXP Anywhere
by Kendal Rudolph
19/02/25
3 min
With Avaya Downsizing, ComTec Is Experiencing Expansive Growth
Avaya’s recent updates to its Avaya Experience Platform (AXP) are leaving small and mid-sized contact centers with difficult choices. By shifting its focus to large enterprises and imposing new “Minimum Agent Commit” requirements, businesses with fewer than 200 agents must either scale up or find a new provider. Unsurprisingly, many of these businesses are turning to ComTec Systems’ CXP Anywhere for flexible, dependable service and unparalleled support.
Choose a contact center solution provider who can grow or downsize with you.
Key Takeaways
- Avaya is forcing small contact centers out – Only businesses with 200+ agents can stay on AXP.
- Deadline to cancel is June 30, 2025 – Small businesses must act fast.
- CPaaS & SIP Trunking end on April 28, 2025 – More services are being cut.
- Scaling up to 200 agents isn’t practical – Businesses need a real alternative.
- Everyone is moving to ComTec’s CXP Anywhere – No agent minimums, no surprises.
- 24/7 U.S.-based support – Real help when you need it.
- Seamless migrations from Avaya – No disruption, just better service.
- Microsoft Teams & Webex integrations – No extra licensing fees.
- Advanced business intelligence – Call recording, AI insights, real-time data.
- The time to switch is now – Avaya’s downsizing isn’t stopping. Don’t wait.
Why Avaya’s Changes Are Hurting Small Contact Centers
Avaya’s new policy is clear: only contact centers with 200 or more agents can remain on the AXP platform. Smaller businesses must either:
- Increase to 200 Seats: A costly and impractical option for many.
- Cancel Service: Avaya has set a deadline of June 30, 2025, for written termination notice.
Additionally, Avaya will discontinue its CPaaS and SIP Trunking services on April 28, 2025, as part of its downsizing efforts to focus exclusively on large enterprises. These changes leave small businesses scrambling for alternative solutions.
How ComTec Systems Is Experiencing Expansive Growth
With Avaya downsizing, many former Avaya clients are turning to ComTec Systems for support. Here’s why:
- No Minimum Agent Requirements: Whether you have 2 agents or 1,000, we tailor our solutions to fit your business needs.
- 24/7 U.S.-Based Support: Our dedicated support team is always available to ensure you’re never left without help.
- Seamless Migrations: We ensure a smooth transition from Avaya or any other provider, minimizing downtime and disruptions.
- Flexible Solutions: Our CXP Anywhere (Microsoft Teams voice integration and Webex solutions) provide reliable communication that scales with your business.
Avaya is pushing small contact centers out, but ComTec Systems is welcoming them with flexible solutions, seamless migrations, and 24/7 support.
What Is CXP Anywhere?
CXP Anywhere is more than just a unified communications platform—it’s designed to transform customer experiences with global communication, business intelligence, and collaboration tools. It empowers businesses to stay agile while delivering exceptional service across any channel.
Key Capabilities Include:
- Global Voice & Call Capabilities: Connect seamlessly worldwide with reliable international voice services.
- License-Free Integrations: Integrate Microsoft Teams and Webex without added licensing costs.
- Advanced Business Intelligence: Gain actionable insights with call recording, voice AI, and real-time data.
- Unified Communications & Collaboration: Work from anywhere with a scalable cloud platform and enhanced team collaboration.
- Contact Center Capabilities: Deliver consistent customer experiences with omni-channel support and intelligent routing.
Elevate Your Communication with CXP Anywhere
For over 30 years, ComTec Systems has been a trusted partner for businesses looking to innovate their communication systems. With CXP Anywhere, you’re embracing a comprehensive platform that helps elevate customer experiences, foster collaboration, and stay adaptable in a changing market.
Don’t let Avaya’s changes disrupt your business. Choose CXP Anywhere for smarter communication, stronger support, and a partner committed to your success. Contact us today to explore how we can help your business thrive.
