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ComTec Systems and Microsoft Join Together to Deliver a Connection to Better Communication

by Kendal Rudolph


4 min


iConnect2TeamsTM Leverages ComTec Phone System Using Microsoft Teams as the End Client

In today’s work environment, companies must effectively communicate across different time zones, locations, and even languages to keep business moving forward. Microsoft Teams brings everything an organization needs under one hub – calls, Office 365 applications, chat, meetings, and more. Chances are you’re already using Teams for one (or a few) of these features. It is one of the best and most valuable office management tools that performs well and integrates with the Microsoft Office suite.

A common thing we see is Teams only being used for the chat functionality. Sound familiar? If so, you’re most likely using multiple forms of software and tools to conduct business. Now, we’ll insert our face of disapproval…

To quantify the benefits of Teams for organizations and employees, Forrester Consulting conducted a Total Economic Impact™ study of Microsoft Teams, commissioned by Microsoft. All customers cited the following business objectives for implementing Teams:

  • Increase employee productivity
  • Improve collaboration across the organization
  • Enable innovation

The study uncovered 11 benefits for companies to consider as they evaluate Teams as a primary communication and collaboration tool. The top three benefits are:

Teams reduce the total number of meetings and their duration. The total time savings equal $6.9 million, per Forrester.

Information workers save more than one hour per week by not having to switch between applications. Access to third-party and line-of-business apps inside Teams from any device benefits all workers, especially remote workers. The total savings are nearly $4.8 million.

Having resources available online in Teams reduces downtime by 14.6 percent. Compared to on-premises solutions, the time savings are worth $258,000 across information and Firstline Workers.

Despite these benefits, one feature missing from Teams is the ability to make outbound calls, but that’s where ComTec comes in – it is possible! With ComTec’s help, you can enjoy the best of both worlds, a fully functional telecom platform with white glove installation and support without leaving the Teams application. Leverage the benefits of Voice and Microsoft Teams to scale your communications network to fit all your organizational needs.

Together, ComTec Systems and Microsoft can deliver a connection to better communication. Meet iConnect2TeamsTM Advanced. The goal is to consolidate into one application, to increase staff efficiencies and reduce friction for your IT department.

iConnect2Teams enables Enterprise Voice and Call Center capabilities in the Microsoft Teams platform. Enjoy advanced call recording, AI-Driven call center analytics, omni-channel contact center, global calling, and other features missing from the Microsoft Teams Phone System while still using Teams as your single productivity solution.

iConnect2Teams’ full list of benefits include:

  • Full-featured Phone System includes many features and capabilities not included with
    • Microsoft Phone System, such as:
      • Feature-rich Call Center
      • Analog device integrations
      • Detailed Reporting
      • Phone Options
  • Continue to leverage Microsoft’s leading Collaboration and Integration capabilities.
  • ComTec’s white glove implementation and porting services make cutover simple.
  • Fully supported by ComTec’s 24/7 help desk.

Now you are asking yourself, “Is Teams Voice the right solution for my organization?”

First, you must consider your unique business needs. Don’t forget to think about the experience you want your incoming callers to have. Uptime, call routing, extensions, and call quality are just a few of the phone features your callers have come to expect. What if you can’t provide those features? It may decrease their overall opinion of your business and brand, even before they reach a live person. You need to provide a smooth, pleasant calling experience – sending customers to the right person quickly and minimizing bounce, so they aren’t hanging up in frustration.

If you’ve decided to integrate Microsoft Teams with voice capabilities, it requires expertise.

Don’t leave this up to your IT department; let them focus on priorities they can handle. Instead, seek a Microsoft and telecom expert with a dedicated team. Integrations can be complicated, working with an expert will save you time and headaches; they can troubleshoot and spot issues you may have in the future. The purpose of scaling your voice and collaboration capabilities is to get all the modern communications features without the complexities.

Make the right choice from the beginning, ComTec Systems takes pride in producing RESULTS!

If Teams Voice is not the right solution for you, we will tell you – there are many other options! We won’t corner you into one solution. And if you aren’t ready to make a decision, you won’t feel the pressure from us. But when you are ready, ComTec will ensure your customers have the best experience when contacting your organization. And just as important, that your employees have the right tools to be successful.

ComTec has over 30 years of knowledge to help you create a seamless experience for your internal and external customers. We understand the importance of streamlining your communications, and that’s why we offer iConnect2TeamsTM Advanced as a solution that brings together the power of Microsoft Teams with our telecom expertise. Our dedication to excellent service and support means that you can trust us to deliver on our promises.

So don’t hesitate, call us today and take the first step towards enhancing your communication infrastructure. As we said in our last blog, 3 Reasons Your Antiquated Software Systems Can Snowball into Problems {Hello, Southwest}, today is the day to make a change; don’t wait until it’s too late. Embrace the future of communication with ComTec Systems!