Major Carriers Are Retiring Copper Landlines— Here’s How to Keep Your Business Connected
Insights
Why ComTec Clients Weren’t Affected by the Recent Microsoft Outage
by Kendal Rudolph
01/08/24
5 min
In late July 2024, businesses worldwide faced a major IT outage caused by a faulty CrowdStrike update, disrupting financial services, healthcare facilities, and air travel. Meanwhile, Microsoft reported widespread access issues and degraded performance across various Microsoft 365 services. However, at ComTec Systems, our clients experienced no disruptions. This reliability is rooted in our commitment to redundancy and rigorous bench testing.
In times of crisis, choose a reliable partner who keeps your operations running smoothly, ensuring you’re always connected.
Key Takeaways
- Uninterrupted Service: ComTec clients were unaffected by the recent major IT outage.
- Dedicated Lab Testing: We test all software and updates in a dedicated lab before deployment.
- Redundancy Measures: Multiple communication methods ensure continuous service even if one fails.
- Proactive Problem Prevention: Rigorous bench testing helps identify and fix potential issues beforehand.
- Commitment to Reliability: Our thorough approach guarantees operational stability for our clients.
A Dedicated Lab Environment
At ComTec, stability and reliability are our top priorities. One of the key components of our approach is our dedicated lab environment. Before rolling out any new software or system updates, we conduct thorough testing in our lab. This allows us to monitor how new software interacts with existing systems, identifying potential issues before they can impact our clients.
In contrast, many organizations load updates directly into their production environments without proper testing. This practice often leads to unexpected problems, as seen in the recent global outage that left millions of users without access to critical services. Our experience has shown that a careful approach is essential for maintaining uninterrupted service.
Redundancy: A Safety Net for Our Clients
Even in the event of outages, our clients can trust that we have strong redundancy measures in place. Redundancy in telecommunications means that if one service fails, others can take over seamlessly. This layered approach provides reliability and peace of mind for our clients.
For example, by integrating multiple communication methods—such as traditional telephony and text messaging—into a single platform, we ensure that if one channel encounters issues, others remain functional. This strategy is crucial in today’s fast-paced environment, where even short periods of downtime can have significant consequences.
ComTec System’s robust redundancy measures ensure seamless service continuity, providing clients with reliable communication even during outages.
The Importance of Bench Testing
Bench testing is a critical aspect of our service delivery. By thoroughly vetting new systems and software in our lab, we can ensure that updates or changes will not negatively affect our clients. This commitment to quality control means that our clients can rely on us to keep their services operational, even in challenging situations.
During the recent outages, many organizations faced significant disruptions due to failures in backend services caused by a configuration change. At ComTec, our thorough testing protocols prevent such scenarios, allowing us to identify and address potential issues before they arise.
| Foundational Elements | How It Protected ComTec Clients During the Outage | Benefit |
|---|---|---|
| Dedicated Lab Environment | Allowed for thorough pre-deployment testing of software updates and configurations. | Prevented rollout of faulty updates that caused outages elsewhere. |
| Redundancy | Ensured multiple communication methods (e.g., traditional telephony, text messaging) were available. | Maintained service continuity even if one method failed. |
| Bench Testing | Conducted rigorous testing of new systems and software in a controlled environment. | Identified potential issues before they could affect clients. |
| Stability & Reliability | Prioritized maintaining uninterrupted service through careful planning and execution. | Minimized downtime and ensured continuous operation. |
| Backup Plans | Implemented strong backup measures and contingency plans. | Provided peace of mind and quick recovery from potential disruptions. |
| Commitment to Quality | Continuously prioritized proper testing and redundancy in all operations. | Ensured reliable and dependable service regardless of external issues. |
How ComTec’s Redundancy and Bench Testing Protected Clients During the Recent Microsoft Outage
Our Commitment to Reliable Service
The recent Microsoft and CrowdStrike outages highlighted the need for solid backup plans. At ComTec Systems, our clients’ uninterrupted service reflects our commitment to redundancy and proper bench testing. Moving forward, we will continue to prioritize these practices to ensure our clients can depend on us, regardless of external challenges.
If you’re looking for a telecommunications provider that values stability and reliability, consider partnering with ComTec Systems. Our focus on thorough testing and redundant systems means we can keep you connected, even when unexpected issues arise.
