Meticulous Deployment

Successful deployments are the cornerstone of any telecom project, and we take this responsibility seriously. Every project at ComTec is overseen by a dedicated, U.S.-based Project Manager who ensures that each step is executed with precision and delivered on time. When necessary, we also provide onsite support to address issues firsthand. Additionally, a Customer Service Manager (CSM) is assigned to every account, ensuring ongoing health and smooth operations long after the initial deployment is complete. 

Reliable U.S.-Based Support

We understand that support is critical to maintaining long-term relationships with MSPs and their clients. That’s why our U.S.-based support team is available at no extra cost, offering real-time voice assistance and responsive email options. Our commitment to service excellence is backed by impressive metrics: 90% of calls are resolved on the first attempt, our abandonment rate is under 1%, and our average answer time is less than 10 seconds. This level of responsive support not only mitigates risks but also drives a positive customer experience that contributes directly to a strong return on investment (ROI). 

Cost-Effective Solutions

Cost efficiency is key for MSPs, and ComTec delivers high-value solutions without the inflated price tag. Our offerings are competitively priced against major U.S. providers, with the added benefits of dedicated support and a CSM. This ensures that our partners and their clients get more for their investment, maximizing the value delivered at every turn. 

Expert Asset Optimization

As former NEC phone system resellers, we bring deep expertise in optimizing existing assets. This experience allows us to seamlessly integrate legacy equipment with modern communication tools like Microsoft Teams and Cisco Webex. By leveraging existing infrastructure, we help MSPs minimize unnecessary costs, providing a smoother transition to advanced solutions without disrupting current operations. 

ComTec maximizes the use of legacy systems, including door buzzers, to ensure seamless integration with modern solutions.

Partner-Centric Approach

At ComTec, we are fully committed to our channel-focused model. With no direct sales team, our entire focus is on empowering our partners. We support a lean, efficient, and successful sales process backed by a robust team of problem solvers, including Project Managers, CSMs, and engineers. Our dedication to customer satisfaction is evident in our staffing model, with a significant portion of our team being customer-facing—ensuring personalized, effective service that helps our partners succeed. 

Executive Oversight

To further enhance our relationships with MSPs and their clients, we offer executive oversight from day one. A member of our leadership team is involved in customer introductions or initial meetings, ensuring alignment with client expectations and reinforcing our commitment to their success. This executive involvement also provides a built-in escalation point for future enhancements, concerns, or business expansion, giving our partners peace of mind that their clients are in capable hands. 

Why MSPs Choose ComTec Systems

MSPs choose ComTec Systems because we consistently deliver value and reliability without compromise. Our meticulous project management ensures every deployment is executed with precision. Our U.S.-based support team is always ready to assist, offering fast and effective solutions that keep your operations running smoothly. Our cost-effective solutions provide high value, ensuring you get the most out of your investment. 

Our expertise in asset optimization means we help you integrate modern tools without unnecessary costs. And with a partner-centric approach, our entire focus is on empowering you to succeed, backed by a team dedicated to providing personalized service and support. 

At ComTec, we’re not just another service provider—we’re a committed partner focused on helping you achieve your goals. Our approach is designed to reduce risks and drive results, giving you and your clients the confidence that you’re in capable hands.