Redundancy: A Must for Continuity

When Microsoft’s services went down, businesses worldwide experienced disruptions that ranged from minor inconveniences to major operational failures. The key lesson here? Redundancy. At ComTec, we’ve built our systems with this in mind, ensuring multiple backups across various platforms. This safeguards your communication and IT infrastructure against single points of failure.

By having multiple routes for communication—whether it’s through voice, email, or secure messaging apps—you can stay connected even when a major provider has an outage. Our on-site support and dedicated Customer Service Manager (CSM) further guarantee that if any issues arise, they are swiftly managed by a team familiar with your unique setup.

Proper Testing: Why Bench Testing Matters

Too often, companies overlook the importance of thorough testing before launching a new system. The recent outage showed that when updates or changes aren’t properly vetted, the results can be catastrophic. ComTec prioritizes bench testing in a controlled lab environment before any implementation goes live. This allows us to catch potential issues and prevent them from disrupting your business.

Our commitment to seamless deployment includes a U.S.-based Project Manager who oversees each project from start to finish, ensuring that every aspect—right down to testing—is handled with care. This minimizes the risk of unforeseen complications and ensures everything works smoothly from day one.

ComTec Systems’ dedicated team conducts thorough bench testing in our controlled lab environment, ensuring that every solution is meticulously vetted for optimal performance before implementation.

Unified Communication: Streamlining Your Channels for Simplicity and Resilience

When a cloud provider experiences an outage, having too many disconnected communication platforms can create confusion and inefficiency. ComTec helps businesses unify their voice services into a single, streamlined platform, ensuring simplicity while maintaining resilience. Whether you use Microsoft Teams voice, Webex Voice, or our proprietary iConnect2Teams solution, we consolidate your communication tools to enhance reliability and ease of use.

By bringing everything into one unified system, you can reduce complexity while still having the flexibility to stay connected through voice, chat, or video conferencing. With comprehensive support that resolves 90% of issues on the first call, our team ensures your communication platform is always up and running when you need it most.

Proactive Monitoring and Support: Keeping You Ahead of Issues

Even the best-laid plans can’t prevent every disruption, but proactive monitoring can minimize downtime. At ComTec, our support team constantly monitors systems for early signs of trouble. With a CSM involved in regular check-ins and ticket management, you can trust that potential issues are addressed before they escalate.

Our support doesn’t end when the system goes live. We stay with you throughout your journey, providing no-cost, U.S.-based support and ensuring your systems are performing at peak efficiency. And with a call abandonment rate under 1%, you know we’re there when you need us most.

Stay Ahead of Disruptions: Choose the Right Cloud Partner

The Microsoft outage taught businesses everywhere a valuable lesson about the risks of relying too heavily on a single provider. By partnering with ComTec Systems, you can avoid these pitfalls. Our focus on redundancy, comprehensive testing, unified communication methods, and proactive support ensures that your operations stay up and running, even when others falter. Ready for a cloud provider that truly has your back? Explore our solutions today.