Meet ComTec’s New VP of Channel Development: David Sherman
Cloud Solutions for Healthcare
Trust from patients, their families, and caretakers is essential for healthcare provider ratings. Our cloud solutions improve communication and data management, ensuring smooth and dependable interactions that build trust and boost satisfaction.
Trusted by Leading Organizations
Over 3,000 organizations across the United States rely on ComTec’s services.
Cloud Solutions for Healthcare
Modernize Your Healthcare Systems
Embrace the future of healthcare technology to provide better service, reduce costs, and foster trust with your patients and their families. Join us in transforming your healthcare operations for a more efficient and effective practice.
Explore Our Solutions
Your Patients
For healthcare providers, earning trust from patients, their loved ones, and caretakers is incredibly important. Our cloud solutions enhance communication, promoting reliable interactions that foster trust and elevate satisfaction.
Voice Calls
- Advanced options aimed at limiting hold times and the number of steps it takes to get to the resource a patient needs.
- Further improve your patient experience by providing position in-queue, wait times, automated call-back, and by returning a caller to the representative that handled their previous call.
- AI-driven, HIPAA-compliant call recording with deep analytics ensures a great patient experience.
Remote Practices
Managing and enabling a distributed workforce is a challenge most healthcare providers are facing. We provides solutions that empower staff regardless of where they are located.
Voice Calls
- Make and receive calls from laptops, tablets, mobile phones, and desk sets all while appearing to be in the office.
- Record both audio and video at the touch of a button, or by default.
- Our flexible reporting platform allows managers to track employee activities in real-time or via scheduled reports.
Availability
- Leverage iConnect’s intuitive logic to display the availability of your workforce based on their activity level and scheduled appointments.
- Set alerts that indicate when someone’s status changes, prompting the next action and saving time and resources.
Collaboration
- Enable your workforce to easily switch from voice to video, share content and collaborate with each other and clients.
- Enable group chats and collaboration spaces where those teams can share files, maintain an ongoing dialogue, track tasks and next steps, etc.
Mass Notification
- Keep your distributed workforce aware of planned and unplanned events in your facilities.
Agents
- Your customers expect responsiveness and efficient resolution to their requests. Leverage skills-based routing and last-agent routing to give them a great experience.
- Decrease customer frustration by reducing clicks, questions, and wait times by leveraging our integration with your ticketing system, CRM, and EHR.
- AI-driven, HIPAA compliant call recording with deep analytics ensures a great Patient Experience.
Supervisors
- Enable your contact center supervisors, customer success managers, and business owners with unprecedented visibility into customer interaction.
- Our platforms allow supervisors to interact when appropriate and in a manner most effective to both solve customer problems and ramp up agents.
- Our call recording platforms use AI to determine caller and agent sentiment, flag behaviors, and even record agent desktop usage during a call.
Reception Desk
By welcoming employees, patients, and others into your facility, both virtually and physically, your reception desk is often the holder of that critical first impression.
- Offer purpose-built options for enabling the person who answers the phone. Park keys, easy transfers, and building-to-building paging are just a few examples of how you can get that caller to their destination quickly.
REMOTE MEDICAL CARE
Get Your Free Remote Care Checklist Today!
Download our essential remote care checklist and equip your team with the tools they need to provide top-tier care from a distance.
See What Others Are Saying
We interviewed the top five service providers in the greater New York area and chose ComTec Cloud services. 
I could not have been happier with the execution and services provided thus far.
Matt Hahn
Senior Director of Security
We value partnerships like ComTec. They took the time to understand our organization. The results speak for themselves.
Roy Leitstein
CEO, Legacy Treatment Services
Through careful data analysis, the ComTec Consulting team found an optimized solution to help this non-profit reduce its technology costs by 20 percent.
This professional services company enjoys streamlined communication and greater scalability across locations thanks to ComTec’s custom integrated services.
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