Meet ComTec’s New VP of Channel Development: David Sherman
Cloud Solutions for Manufacturers
In the world of modern manufacturing, effective communication is key to success. Our cloud solutions support seamless interaction among your customers, distributed workforce, and support structures, driving operational success.
Trusted by Leading Organizations
Over 3,000 organizations across the United States rely on ComTec’s services.
Maximize Operational Efficiency
Achieve Greater Efficiency and Performance with Our Cloud Solutions
Our comprehensive suite of cloud solutions is crafted to enhance your manufacturing support processes, offering a seamless and efficient experience. Enjoy increased operational efficiency and enhanced performance with our cutting-edge tools.
Explore Our Solutions
Your Customers
Your customers are your most valuable asset and providing a great customer experience goes a long way towards keeping them, so giving your customers options for how you can communicate with them is critical.
Take Your Customer Service to the Next Level
Elevate your customer service in the manufacturing sector with our cloud solutions. By leveraging advanced cloud technologies, you can enhance communication and responsiveness, ensuring that your customers receive timely information.
Distributed Workforce
Managing and enabling a distributed workforce is a challenge most businesses are facing. We provide solutions that empower workers and their supervisors.
Voice Calls
- Make and receive calls from laptops, tablets, mobile phones, and desk sets all while appearing to be in the office.
- Record both audio and video at the touch of a button, or by default.
- Our flexible reporting platform allows managers to track employee activities in real-time or via scheduled reports.
Availability
- Leverage iConnect’s intuitive logic to display the availability of your workforce based on their activity level and scheduled appointments.
- Set alerts that indicate when someone’s status changes, prompting the next action and saving time and resources.
Collaboration
- Enable your workforce to easily switch from voice to video, share content and collaborate with each other and clients.
- Enable group chats and collaboration spaces where those teams can share files, maintain an ongoing dialogue, track tasks and next steps, etc.
Mass Notification
- Keep your distributed workforce aware of planned and unplanned events in your brick and mortars.
Agents
- Your customers expect responsiveness and efficient resolution to their requests.
- Leverage skills-based routing and last-agent routing to give them a great experience.
- Decrease customer frustration by reducing clicks, questions, and wait times by leveraging our integration with your ticketing system, CRM, and EHR.
Supervisors
- Enable your contact center supervisors, customer success managers, and business owners with unprecedented visibility into customer interaction.
- Our platforms allow supervisors to interact when appropriate and, in a manner, most effective to both solve customer problems and ramp up agents.
- Our call recording platforms use AI to determine caller and agent sentiment, flag behaviors, and even record agent desktop usage during a call.
Reception Desk
Welcoming employees, clients and others into your facility, both virtually and physically, your reception desk is often the holder of that critical first impression.
- Purpose-built options for enabling the person that answers the phone to get the caller to their destination quickly.
Mobile Employees
Communicating while on the road can be as dangerous as it is critical. Our cloud solutions provide safe and efficient communication tools that enable seamless connectivity without compromising safety.
Cost Savings
- Our consulting team will reduce your telecom spending without new contracts and with zero disruption to operations and service.
Appointment Coordination
- Coordinate with your next appointment without giving drivers personal numbers.
Easy Routing
- Our voice platforms allow for easy routing of calls to a mobile phone while maintaining the corporate caller ID to your clients.
Text-to-Speech
- Keep your eyes on the road while listening to transcribed voicemails, text messages and call recordings.
REMOTE MEDICAL CARE
Get Your Free Remote Care Checklist Today!
Download our essential remote care checklist and equip your team with the tools they need to provide top-tier care from a distance.
See What Others Are Saying
We interviewed the top five service providers in the greater New York area and chose ComTec Cloud services. I could not have been happier with the execution and services provided thus far.
Matt Hahn
Senior Director of Security
We value partnerships like ComTec. They took the time to understand our organization. The results speak for themselves.
Roy Leitstein
CEO, Legacy Treatment Services
Through careful data analysis, the ComTec Consulting team found an optimized solution to help this non-profit reduce its technology costs by 20 percent.
This professional services company enjoys streamlined communication and greater scalability across locations thanks to ComTec’s custom integrated services.
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Ready to Change Your Business for the Better?
Schedule a consultation with our experts to find out how we can support your business in achieving its goals.