Meet ComTec’s New VP of Channel Development: David Sherman
Cloud Solutions for Professional Service Providers
We are at the forefront of innovation in the professional services industry, delivering advanced solutions that seamlessly align with the industry’s diverse needs. With a focus on optimizing communication and collaboration, our suite of services, including unified communication tools and customized voice solutions, enhances the efficiency of professional service providers.
Trusted by Leading Organizations
Over 3,000 organizations across the United States rely on ComTec’s services.
Reliable Cloud Solutions
Empowering Growth with Scalable Cloud Technology
Our commitment to reliability and scalability ensures adaptability, empowering organizations to deliver exceptional value to clients and foster lasting relationships.
Explore Our Solutions
Distributed Workforce
Managing and enabling a distributed workforce is a challenge most businesses are facing. We provide solutions that empower workers and their supervisors.
Voice Calls
- Make and receive calls from laptops, tablets, mobile phones, and desk sets all while appearing to be in the office.
- Record both audio and video at the touch of a button, or by default.
- Our flexible reporting platform allows managers to track employee activities in real-time or via scheduled reports.
Availability
- Leverage iConnect’s intuitive logic to display the availability of your workforce based on their activity level and scheduled appointments.
- Set alerts that indicate when someone’s status changes, prompting the next action and saving time and resources.
Collaboration
- Enable your workforce to easily switch from voice to video, share content and collaborate with each other and clients.
- Enable group chats and collaboration spaces where those teams can share files, maintain an ongoing dialogue, track tasks and next steps, etc.
Mass Notification
- Keep your distributed workforce aware of planned and unplanned events in your brick and mortars.
Agents
- Your customers expect responsiveness and efficient resolution to their requests. Leverage skills-based routing and last-agent routing to give them a great experience.
- Decrease customer frustration by reducing clicks, questions, and wait times by leveraging our integration with your ticketing system, CRM, and EHR.
Supervisors
- Enable your contact center supervisors, customer success managers, and business owners with unprecedented visibility into customer interaction.
- Our platforms allow supervisors to interact when appropriate and, in a manner, most effective to both solve customer problems and ramp up agents.
- Our call recording platforms use AI to determine caller and agent sentiment, flag behaviors, and even record agent desktop usage during a call.
Reception Desk
Welcoming employees, clients, and others into your facility, both virtually and physically, your reception desk is often the holder of that critical first impression.
- Purpose-built options for enabling the person that answers the phone to get the caller to their destination quickly.
Your Customers
Your customers are your most valuable asset and providing a great customer experience goes a long way towards keeping them, so giving your customers options for how you can communicate with them is critical.
Voice Calls
- Advanced options aimed at limited hold times and the number of steps it takes to get to the resource a customer needs.
- Further improve your customer’s experience by providing position in-queue, wait times, automated call-back, and by returning a caller to the representative that handled their previous call.
- AI-driven call recording with deep analytics ensures a great experience for your customers while being a great training tool for your internal employees.
Mobile Messages
- Publish your business phone number to receive SMS messages from clients and prospects.
- Send a single SMS Message to multiple contacts at once.
- Confirm appointments and take cancellation and reschedule requests without making calls that usually go to voicemail, saving your staff valuable time and letting your customers respond when convenient for them.
Collaboration
- Get “face-to-face” while maintaining social distancing and avoiding time consuming and expensive drive times.
- Collaborate on documents, present proposals, and help clients troubleshoot technical issues by sharing your or their screens.
Website Integrations
- Funnel sales opportunities, support questions, and general inquiries from website visitors directly to your staff.
- Enable click-to-dial from not only your website, but from Google search results, your email signature, etc. Allow clients to bypass your IVR and Auto-Attendant, saving time and frustration.
Service Vehicles
Communicating while on the road can be as dangerous as it is critical. Our cloud solutions provide safe and efficient communication tools that enable seamless connectivity without compromising safety.
Efficient Field Operations
Equip your field personnel with the tools they need to operate safely and efficiently, enhancing overall productivity and customer satisfaction.
REMOTE MEDICAL CARE
Get Your Free Remote Care Checklist Today!
Download our essential remote care checklist and equip your team with the tools they need to provide top-tier care from a distance.
See What Others Are Saying
We interviewed the top five service providers in the greater New York area and chose ComTec Cloud services. I could not have been happier with the execution and services provided thus far.
Matt Hahn
Senior Director of Security
We value partnerships like ComTec. They took the time to understand our organization. The results speak for themselves.
Roy Leitstein
CEO, Legacy Treatment Services
Through careful data analysis, the ComTec Consulting team found an optimized solution to help this non-profit reduce its technology costs by 20 percent.
This professional services company enjoys streamlined communication and greater scalability across locations thanks to ComTec’s custom integrated services.
CONTACT US
Ready to Change Your Business for the Better?
Schedule a consultation with our experts to find out how we can support your business in achieving its goals.