Your customers are your most valuable asset and providing a great Customer Experience goes a long way towards keeping them, so giving your customers options for how you can communicate with them is critical.
Your Customers
Your customers are your most valuable asset and providing a great Customer Experience goes a long way towards keeping them, so giving your customers options for how you can communicate with them is critical.
Advanced options aimed at limited hold times and the number of steps it takes to get to the resource a customer needs.
Further improve your customer’s experience by providing position in-queue, wait times, automated call-back, and by returning a caller to the rep that handled their previous call.
AI-driven call recording with deep analytics ensures a great experience for your customers while being a great training tool for your internal employees.
Get “face to face” while maintaining social distancing and avoiding time consuming and expensive drive times.
Collaborate on documents, present proposals, and help clients troubleshoot technical issues by sharing your or their screens.
Funnel sales opportunities, support questions, and general inquiries from website visitors directly to your staff.
Enable click-to-dial from not only your website, but from Google search results, your email signature, etc. Allow clients to bypass your IVR and Auto-Attendant, saving time and frustration.
Distributed Workforce
Managing and enabling a distributed workforce is a challenge most businesses are facing. ComTec provides solutions that empower workers and their supervisors.
Make and receive calls from laptops, tablets, mobile phones, and desk sets all while appearing to be in the office.
Record both audio and video at the touch of a button, or by default.
Our flexible reporting platform allows managers to track employee activities in real-time or via scheduled reports.
Leverage iConnect’s intuitive logic to display the availability of your workforce based on their activity level and scheduled appointments.
Set alerts that indicate when someone’s status changes, prompting the next action and saving time and resources.
Enable your workforce to easily switch from voice to video, share content and collaborate with each other and clients.
Enable group chats and collaboration spaces where those teams can share files, maintain an ongoing dialogue, track tasks and next steps, etc.
Keep your distributed workforce aware of planned and unplanned events in your brick and mortars.
Contact Center
Contact Centers are the communication hub with your clients and it can be a point of great frustration or where you outshine your competition.
Your customers expect responsiveness and efficient resolution to their requests. Leverage skills-based routing and last-agent routing to give them a great experience.
Decrease customer frustration by reducing clicks, questions, and wait times by leveraging our integration with your ticketing system, CRM, and EHR.
Enable your contact center supervisors, customer success managers, and business owners with unprecedented visibility into customer interaction.
Our platforms allow supervisors to interact when appropriate and in a manner most effective to both solve customer problems and ramp up agents.
Our Call Recording platforms use AI to determine caller and agent sentiment, flag behaviors, and even record agent desktop usage during a call.
Facilities Manager
A large source of operational expense comes from utilities required to operate facilities. ComTec is skilled at helping reduce and manage these services.
ComTec can cut Mobile Plan costs by 15-35% with no new contracts, no new hardware, and no disruption to service.
Aggregate POTS, PRI, SIP, Fiber, Broadband, and more under one management team, one bill, and one NOC all while cutting operational costs.
Our Consulting team has developed a risk-free and non-disruptive practice for substantially reducing energy spend by both reducing consumption and lowering the unit cost of a kWH and therm.
Get a complete and customizable picture of the market through our Energy Analytics Portal (EAP) to analyze usage and spending
Leverage large volumes of services to manage the bidding process and structure prices
ComTec’s ALERT platform adds a layer of control and automation over existing CCTV, Fire, Access Control, and more. Drastically reduce reaction times and the chance for human error in emergencies without a large investment.
Leverage ComTec USA’s Security Camera solutions to ensure you have full visibility over your facilities.
ComTec’s ALERT platform takes emergency response processes from minutes to seconds and minimizes/eliminates the chance for human error.
Interface with existing paging, strobes, fire panels, access controls, and more to trigger and communicate planned and unplanned events.
Reception Desk
Welcoming employees, clients and others into your facility, both virtually and physically, your reception-desk is often the holder of that critical first impression.
Purpose-built options for enabling the person that answers the phone to get the caller to their destination quickly.
Granting access to your building, unfortunately, cannot just be assumed these days. ComTec’s ALERT provides social distancing, contact tracing, and remote temperature scanning capabilities.
Mobile Employees
Communicating while on the road can be as dangerous as it is critical.
Keep your eyes on the road while listening to transcribed voicemails, text/chat messages and call recordings.
Our voice platforms allow for easy routing of calls to a mobile phone, either using minutes or data, while maintaining the corporate caller ID to your clients.
Coordinate with your next appointment without exposing drivers personal numbers
The ComTec Consulting team will reduce your AT&T/Verizon spend without new contracts and hardware and zero disruption to operations and service
