Custom EMR/EHR Integration
Improved Workflows Resulting in Enhanced Patient Experience & Cost Reduction. ComTec leverages SMS, webchat, voice and video communication channels along with AI-driven capabilities and advanced analytics, all customized to your organizations needs.
Enterprise Contact Center
Industry leading Contact Center platforms which are tightly integrated with your CRM/ERP/EMR. Drive a great customer experience and improve agent performance by uncovering training gaps, identifying top performers, resolving disputes, and capturing CSAT data.
Capture caller and agent sentiment, flag key words and phrases, and drive training and performance off real-time data. Our HIPAA, SOX, and PCI Compliant platforms for call recording and transcription allow you to operate more effectively and reduce risks.
Unified Communications & Collaboration
Our UC&C Solutions provide a common interface for on-remises, remote or home-based users to eliminate geographical constraints and save money.
Secure, Compliant, & Resilient
Our solutions are architected with security, compliance and resiliency in mind. Our consultants will work directly with your organization to establish DR/BC options and the monitoring and plans needed to execute in an event.
Support & Monitoring
Leverage our "how To" support team to identify, assess, treat and monitor. Our US-based NOC boasts an array of expertise, multiple levels of monitoring, and proactive maintenance.