Custom EMR/EHR Integration
Improved Workflows Resulting in Enhanced Patient Experience & Cost Reduction. ComTec leverages SMS, webchat, voice and video communication channels along with AI-driven capabilities and advanced analytics, all customized to your organizations needs.
Enterprise Contact Center
Industry leading Contact Center platforms which are tightly integrated with your CRM/ERP/EMR. Drive a great customer experience and improve agent performance by uncovering training gaps, identifying top performers, resolving disputes, and capturing CSAT data.
Capture caller and agent sentiment, flag key words and phrases, and drive training and performance off real-time data. Our HIPAA, SOX, and PCI Compliant platforms for call recording and transcription allow you to operate more effectively and reduce risks.
Unified Communications & Collaboration
Our UC&C Solutions provide a common interface for on-remises, remote or home-based users to eliminate geographical constraints and save money.
Secure, Compliant, & Resilient
Our solutions are architected with security, compliance and resiliency in mind. Our consultants will work directly with your organization to establish DR/BC options and the monitoring and plans needed to execute in an event.
Support & Monitoring
Leverage our "how To" support team to identify, assess, treat and monitor. Our US-based NOC boasts an array of expertise, multiple levels of monitoring, and proactive maintenance.
Get Control of Your Telecom Costs Today
Say goodbye to the expensive on-premise legacy phone system and spare your employees the hassle of difficult hardware upkeep. You will not have to be concerned about costly infrastructure and updates if your phone system is hosted in the cloud. Our HIPAA-compliant unified communications and contact center platform has generated an average 12% cost reduction for our clients with no capital outlay needed.
Save money by scaling your connectivity
Need to swiftly build up hundreds (or thousands) of new agents or spin up new contact center teams? With ComTec’s enterprise contact center solution, you can support massive, international contact center teams faster than ever before and with less strain on IT.
● Better workflows with bespoke emr/ehr integration
Lead to increased patient experience & cost savings. ComTec uses phone, webchat, video, SMS, AI-driven capabilities, and advanced analytics, all tailored to your organization’s requirements.
● Efficient enterprise contact center
Leading-edge contact center platforms that are seamlessly linked with your CRM, ERP, and EMR. Discover training gaps, recognize top performers, settle disputes, and collect CSAT data to enhance customer satisfaction and agent effectiveness.
● Powered by AI analytics
Identify significant words and phrases, record caller and agent sentiment, and use real-time data to inform training and performance. You may work more productively and safely with the help of our call recording and transcribing tools, which are HIPAA, SOX, and PCI compliant.
● Impeccable support and monitoring
Without having to message a tech support team and wait for them to retrieve data, managers can monitor client interactions and KPIs using ComTec. Get the best enterprise call center solutions and display data on parameters such as call volume trends, average response times, and more in a stunning web dashboard.
● Safe, dependable, and compliant
Security, compliance, and resiliency are all considered when designing our solutions. Our advisors will collaborate directly with your company to build DR/BC choices and the planning and monitoring required to respond to an emergency as disaster recovery services.
● Collaboration and unified communications
Our UC&C Solutions offer a uniform interface for customers who are onsite, remote, or based at home, removing geographic restrictions and saving money.
Searching for a contact center solution for businesses?
ComTec simplifies managing communications for international contact center teams, from strong CRM connectors to one of the most user-friendly user interfaces of any platform. Make a better connection today!