Custom EMR/EHR Integration
Improved Workflows Resulting in Enhanced Patient Experience & Cost Reduction. ComTec leverages SMS, webchat, voice and video communication channels along with AI-driven capabilities and advanced analytics, all customized to your organizations needs.
Enterprise Contact Center
Industry leading Contact Center platforms which are tightly integrated with your CRM/ERP/EMR. Drive a great customer experience and improve agent performance by uncovering training gaps, identifying top performers, resolving disputes, and capturing CSAT data.
AI-driven Analytics
Capture caller and agent sentiment, flag key words and phrases, and drive training and performance off real-time data. Our HIPAA, SOX, and PCI Compliant platforms for call recording and transcription allow you to operate more effectively and reduce risks.
Unified Communications & Collaboration
Our UC&C Solutions provide a common interface for on-remises, remote or home-based users to eliminate geographical constraints and save money.
Secure, Compliant, & Resilient
Our solutions are architected with security, compliance and resiliency in mind. Our consultants will work directly with your organization to establish DR/BC options and the monitoring and plans needed to execute in an event.
Support & Monitoring
Leverage our "how To" support team to identify, assess, treat and monitor. Our US-based NOC boasts an array of expertise, multiple levels of monitoring, and proactive maintenance.
