Get more out of your VoIP system, and ongoing, reliable support for the future.

Foundation Title is a title insurance and settlement services company who had an existing VoIP system from another company that was poorly supported and didn’t fit all their needs. They wanted a solution that could enhance common day business practices while preparing them for growth. Learn how we helped them achieve this.

Case Study

Serve your clients effectively.

The lifeline of any professional services firm is ensuring their clients needs are met efficiently. To succeed in this industry constant communication with the client as well as the other team members within your SMB is essential. With the iConnectZX™ platform communication with clients is secure and quick. Through our VoIP solutions, the entire business can be in constant communication, whether they are communicating with a team member down the hall, or in another office across the state.

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An all in one VoIP solution for your SMB.

Communication is key to every business’ success. So when it comes to your communications needs, be it phone systems, VoIP solutions, or other other related services, ComTec will work to ensure you receive the best plan and services you need. We are a full-spectrum solution for your business, be it small or large.

After-hours Notification

Eliminate the need for answering services with after-hours emergency notification. Clients can leave messages on the regular office line, which can be forwarded to the respective recipient. Time limits and notification hierarchies ensure someone will always get the call!

Call Queuing with Real-time Statistics

Track the number of clients on hold in real-time to better deploy scheduling resources and eliminate hang-ups and dissatisfied clients. Historical data can also be tracked to help you plan ahead.

Mobile Phone with Instant Messaging and Presence

Staff can be connected from anywhere using Wi-Fi as well as cellular connectivity to make and receive office calls, as well as text chat between employees.

Remote Client Video Conferencing

Clients can have video calls with staff to discuss and even show issues using a normal web browser with web camera.

Networking of Remote Offices

Networking locations allows for centralized scheduling and reception and eliminates the need for multiple office numbers.

Designed for Your Industry

We don’t believe one size fits all. Your industry has unique demands and needs, and our package is designed to meet them.

Additional features:

  • Client overflow automated attendant
  • Multilingual support
  • Que up call / call back
  • On-demand call recording
  • IP Faxing
  • Secure internal instant messaging
  • Message notification and escalation
  • Automated notifications
  • On-demand screen sharing
  • Unlimited users
  • Cloud-based, secure, and able to scale
  • Find-me-follow-me for mobile staffing
  • Provider and office hotline
  • Integration with most office PBX systems for interoffice dialing

Everything your business needs.

Whether you’re a SMB looking for phone services or a large enterprise desiring to improve your multi-site location communication, we can find the right solution for you. There are endless features and advantages of using VoIP and our iConnectZX platform, and we are happy to work with you and determine the best fit for your business. Reach out today for a free consultation and let us learn more about how we can help you.

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Benefits of iConnectZX

The iConnectZX Unified Communication Voice Platform provides your organization with state of the art technology, world-class service, and integrated applications that our clients expect. State of the art encryption & security measures ensures your system is fully secure and your clients’ privacy is protected. ComTec’s iConnectZX platform is uniquely designed to address a variety of needs through a single unified communications solution. This feature-rich platform allows you to provide better client interaction and improve satisfaction while eliminating the external costs associated with multiple service providers.

“We were really unhappy with our prior provider. We were introduced to ComTec through another vendor and were very impressed by their proposal, as well as their knowledge and insight into our particular needs. We noticed a huge difference on day one and since then we have continued to be impressed by their service and support.”

Peter Casey Wall
Director of Technology & Compliance, Foundation Title

Talk to an expert today!

Set up a free consultation with one of our VoIP & networking professionals. We’ll learn more about your busines’ goals, and what solutions we can provide to help you meet them.