iConnectZX™ is an Award-Winning Unified Communication platform that streamlines the way your company interacts both internally and externally with your clients. Optimize your team’s efficiency by providing a single solution for scalable phone, message, and video interaction to increase revenue, speeds time to market and elevate customer satisfaction from a single platform.
See To Believe
We Have All The Features
Standard License Highlights
- iConnectZX Mobile App for iPhone/Android
- Optional MS Teams Integration
- Voicemail Transcription and Voicemail to Email
- SMS Messaging
- Operator Group
- Advanced Call Routing
- Built-in Reports
- ScreenDial
- Take notes and record account info within the application; notes can be transferred to coworkers along with the call
- Customizable Call Distribution to Agents
- In-queue Announcements–Position in Queue and Wait Time
Premium License Highlights
- iConnectZX™ Unified Communications Client
- CRM/ERP/EHR Integration options
- Outlook Communicator with Exchange Integration
- Screensharing
- Invite External Contacts to Group Chats
- Call Scripting and Data Capture
- Inbound and Outbound Faxing
- Webchat
Contact Center License Highlights
- Inbound Call Center: (ICC) License for one agent or supervisor
- MXreport – Contact Center Edition
- Agent or Supervisor role for each Contact Center User
- Web-based Wallboard
- Supervisor capabilities – barge in, whisper, silent monitor
- Real-time monitors – agent activity, queue monitor
- Web-based SuperView
- Agent Call Recording
Services Delivered with the White Glove Treatment
Your own project manager leading a team of voice and collaboration SMEs will deliver services directly to your organization. ComTec trains you, supports you, and hand-holds you into the future as new features are rolled out.
Foundation Title Case Study
Foundation Title is a title insurance and settlement services company who had an existing VoIP system from another company that was poorly supported and didn’t fit all their needs. They wanted a solution that could enhance common day business practices while preparing them for growth. Learn how we helped them achieve this.
“We were really unhappy with our prior provider. We were introduced to ComTec through another vendor and were very impressed by their proposal, as well as their knowledge and insight into our particular needs. We noticed a huge difference on day one and since then we have continued to be impressed by their service and support.”
Peter Casey Wall
Director of Technology & Compliance, Foundation Title
